How do I submit documents to my Health Wallet for reimbursement?

Before submitting documentation for a reimbursement request, please see what documentation and information on the request is needed by going to our article here.

 

You can request reimbursement for your insurance premiums, Medicare premiums, and eligible medical expenses on Venteur's website by completing the following steps. However, before you can receive the reimbursements, you will need to let us know how you want to receive them. You can do so by setting up your preferred payment method using these steps.

 

Once you have set up your payment method, you can start requesting reimbursement eligible expenses. 

  1. Click "Reimbursements" on your home page. 

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  2. You will be taken to a screen where you can review the status of your existing reimbursement requests and your current account balance. 

    To create a new request, press "New".

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  3. Fill out the required information and make sure to press "Browse files" or drag a file into the box at the bottom to upload your receipts, credit card statements, or other supporting documents.

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  4. Once you have uploaded your documentation, click "Submit". 

    You will receive an email confirming that you have successfully submitted a request for reimbursement. 

  5. Your expense should appear on your Reimbursement tab, along with its status.

    Someone from Venteur will review your expense. You will receive an email if we approve your expense. Once the expense is approved, we will typically disburse funds in a few days.

    If we need additional information or deny your expense, we will provide you with an explanation of our decision. You may submit the expense again, provided you have addressed our concerns.
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